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We're dedicated to providing a "stress free" learning experience.   With this in mind, we do understand that online tasks can be challenging and you may encounter a difficulty that the instructions just don't explain.  Don't worry, we're here to help. Thousands have successfully completed their courses and exams...you can, too.

Scan the Frequently Asked Questions below...
If you don't find the answer to your question or problem:

Click on the "Send for Help" button above and complete the help request form.
We will respond as soon as possible.
Live help is available Monday through Friday 10AM through 4PM, excluding holidays.  If you would like to reach the Help Desk, call 800-215-0641.
Question/Problem Help Tip
Find the topic in the list below that matches your issue and click on the underlined text next to it.

"I can't log in....."

You are entering your email address and password, but the system won't let you in.

"How do I get my Certificate of Completion"

Here's how to find your Certificate…

"Continuing Education credits?"

Do I get any CE credits for completing my exam?

"I purchased the wrong exam!"

What do you do if you bought the wrong exam or course?

"I didn't get my receipt...Do I need it?"

What purpose does the email receipt serve?

"None of the pop-up links work in my exam. I can't see any of the rules/laws"

Pop-ups don't display - missing links

"How do I get out of my course or exam so I can come back later?"

How to pause your course/exam so that you can complete it later

"How can I change my password or account information?"

Change password

"Can I print my exam/course?"

Printing course or exam

"I was taking a test, hit a button and now I can't get back to my questions. I wasn't finished"

What do you do if you haven't finished your exam and it won't let you get back to the questions:

"My course looks wierd...doesn't display right ...something's wrong"

Browser compatibility - what to do…

"Invalid Session Error" - Time Out Error

You click on the Catalog tab, or you try to Start your course/exam and you receive an "Invalid Session Error"

"The screen font looks very small to me. How can I change it?"

Change display font size

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